Privacy policy
Your privacy is of great importance to us and we handle and protect your data accordingly. Below, we have outlined all the ways we use your information and why it is necessary to do so. We value your security as much as we value your custom and are fully committed to preserving your privacy.
If you have any questions regarding how we use your data and the steps we take to protect your privacy, please send your query to info.hojgaard@gmail.com and we will be happy to help you.
How your information is used:
The details you provide to us are used in several ways – some not as obvious as others. We have separated each specific detail you supply to us and the ways in which they are used.
NAME AND CONTACT DETAILS:
We will ask for your name, phone number and e-mail address for a multitude of reasons. This information allows us to:
• Ensure delivery of purchase is directed to the right person.
• Inform you of order details, delays and all other such important notices and updates via SMS or e-mail.
• Keep you up to date on new products, services and projects via e-mail. We will only send you marketing material with your consent and you are within your right to rescind consent at any time.
• Detect and prevent fraud enacted against either yourself or Højgaard.
• Send location-relevant marketing material.
GENDER INFORMATION:
Whilst Højgaard mainly sells unisex clothing your gender is relevant to us because it allows us to:
• Send emails using the correct pronoun.
PAYMENT INFORMATION:
This information is collected during payment transactions. It allows us to:
• Process payment for items bought.
• Process refunds for returns.
• Detect and prevent fraud enacted against either yourself or Højgaard.
• Optionally store payment information to the user’s account for a faster checkout.
RECORDING OF CONTACT HISTORY:
Phone calls and e-mail correspondence may be recorded and saved.
This allows us to:
• Efficiently deal with your query (if further contact is required) and provide better customer service.
• Train our staff so that our customer support is constantly improving.
PURCHASE HISTORY/SAVED ITEMS
When you add an item to your basket, our website retains your selection so we can:
• Process orders once items are added to basket.
• Handle returns and provide better customer service.
INFORMATION ABOUT YOUR DEVICE AND HOW YOU USE OUR WEBSITE:
When you use our website, your IP address and device type are noted. This information is useful to us because it allows us to:
• Set default options specific to you (such as language, currency and item availability).
• Detect and prevent fraud enacted against either yourself or Højgaard (such as Doxxing)
Sharing your information:
Our relationship with our customers is paramount. That you have entrusted us with your information and support what we do at Højgaard instils in us a duty to be transparent with how we use your data. We will never sell any of your personal data to third parties.
There are, however, instances whereby your data is crucial to providing good service and improving the experience for both yourself and Højgaard.
We may share your information with:
• Payment service providers and delivery companies.
• Credit reference agencies, law enforcement and fraud prevention agencies.
Marketing messages:
If you allow us to, we will keep you updated on Højgaard products and news via e-mail or text.
You can opt out at any time by contacting:
Your settings will be updated as soon as possible, though a few messages may still arrive during processing.
Preventing marketing messages will not stop essential service communications (order updates, etc.).
Online advertising:
We tailor ads based on your Højgaard browsing history and interaction with our site. We use ad networks, cookies, pixels, and analytics tools to show relevant Højgaard content across other websites and apps.
Holding onto your data:
We retain your information only while you are a Højgaard customer. You may request deletion of your data at any time by contacting:
We may retain limited information after account closure to prevent fraud, enforce terms, resolve disputes or meet legal requirements.
Your rights:
You have certain rights pertaining to your personal data. It is important to be aware of them to reduce risk to your privacy or abuse of trust with all companies.
You have:
- The right to be clearly informed about how your personal data is being used.
- The right to unobstructed, transparent access to all personal data being held that pertains to you.
- The right to request amendment of any inaccurate personal information held about you.
- The right to request that any company that holds your personal information delete it or stop collecting it.
- The right to halt direct marketing updates and messages (see above).
- The right to request that any company that holds your personal information.
- Transfer elements of your data to another service provider.
- The right to complain to your data protection regulator.
Notification of changes:
If significant changes are made to our privacy practices, we will notify you before you continue using info.hojgaard@gmail.com
Cookies:
SECURITY
These cookies help detect and prevent fraud enacted against either yourself or Højgaard.
(Other cookie sections remain unchanged — no brand names or emails appeared.)
Contact us:
If you have questions about your privacy, want us to stop using your data, or need assistance with this notice, please contact: